Client Implementation Manager (Senior)

About Optable

Optable is becoming a leader in identity graph management and audience activation, empowering media and advertising activities. As a VC-backed startup trusted by some of the world’s largest companies, we are scaling rapidly. We’re looking for a dynamic Client Implementation Manager who thrives in a fast-paced, innovative environment and has deep knowledge of the adtech industry—including experience with web, CTV, gaming publishers, and ideally DSP/SSP platforms.

About the Role

In this senior role, you will lead the end-to-end onboarding and integration processes for our high-profile clients. You will serve as the primary liaison between our clients and our internal teams, ensuring a smooth and successful implementation that aligns with our cutting-edge identity graph and audience activation solutions.

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Key Responsibilities

• Client Onboarding & Relationship Management: Act as the main point of contact for clients during the implementation phase, ensuring they understand and derive value from our solutions.
• Project Management: Develop comprehensive project plans, manage timelines, allocate resources, and track milestones to ensure on-time and on-budget project delivery.
• Cross-Functional Collaboration: Work closely with sales, product, engineering, and support teams to tailor solutions that meet the specific needs of clients in the adtech ecosystem.
• Issue Resolution & Risk Management: Proactively identify potential challenges, develop mitigation strategies, and resolve issues promptly.
• Continuous Improvement: Collect and analyze client feedback to refine implementation processes and contribute to overall operational excellence.

Qualifications

• Experience: 5+ years in client management, project management, or implementation roles—ideally within the adtech industry or working with web/CTV/gaming publishers; experience working with DSP and SSP platforms is a significant asset.
• Skills: Exceptional communication, organizational, and problem-solving abilities.
• Leadership: Demonstrated ability to manage multiple projects and lead cross-functional teams in a fast-paced environment.
• Industry Knowledge: A strong understanding of media, advertising, and audience activation, with experience in adtech implementations highly valued.
• Location & Travel: Must be in the Eastern Standard Time (EST) zone, with a willingness to travel regularly to Montreal. Montreal-based experience is a big asset.
• Language: English required; French is an asset.